Registered Account Administrator (Self-Directed Mortgages)

Position Name

Registered Account Administrator (Self-Directed Mortgages)

Position Description


This role is responsible for the processing, funding and administration of self-directed mortgage investments held within registered accounts including RRSP, RRIF, TFSA, RDSP, and Locked – In products, consistent with Community Trust Company’s policies and procedures. This role is responsible for responding to internal and external client inquiries, providing support to the Investment Services Team Leader, and contributing to the overall department targets while remaining focused on operational excellence and delivery of superior customer service engagement. This role reports directly to the Supervisor, Investment Services and administratively to their designated Team Leader.


  • Provide exceptional customer service with the processing and ongoing administration of new and existing self-directed mortgage investments held within CTC’s Self-Directed registered accounts
  • Fund self-directed mortgage investments within the department’s established service level agreement
  • Perform all post funding transactions and follow up documentation requirement for completeness of self-directed mortgage files
  • Review of all documents received for accuracy, completeness and in good order prior to processing
  • Perform/conduct all aspects of the payment processing function including payments, remittances, returned payments and payouts
  • Execute legal mortgage documents including discharges, transfer of charges, amendments, etc.
  • Process all client requested mortgage renewal instructions
  • Follow up on all maturing and expired property insurance policies
  • Process all transactions in accordance with CTC’s corporate and department policies and procedures
  • Respond to and/or investigate all internal and external client inquiries within the department service standards
  • Process and deliver client communications as required
  • Maintain accurate electronic record keeping of client accounts in accordance with department procedures
  • Provide support to Team Leader and Supervisor as required
  • Provide recommendations for process improvements to Team Leader and/or Supervisor as appropriate
  • Follow all AML policies and procedures with client accounts with an emphasis on “Know Your Client” rules
  • Comply with CTC’s policies regarding the privacy of client information
  • Pro-actively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conduct appropriate inquiries and investigations in relation to any such situation and ensure that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately
  • Adhere to compliance and operational risk controls in accordance with company’s policies and procedures

Qualifications Required

  • Post-secondary education in Business Administration, Accounting and Finance, Commerce or a related field
  • A minimum of 2 years experience within the financial services industry with registered products
  • A minimum of 2 years experience of mortgage servicing and administration
  • Knowledge of self-directed mortgage investments an asset
  • Sound understanding of CRA rules on registered products and their characteristics is an asset
  • Strong knowledge of Self-Directed registered products
  • Working knowledge of financial regulatory requirements on registered products, AML, and Compliance is an asset
  • Effective organizational and time management skills
  • Strong interpersonal skills
  • Strong written and verbal communication skills
  • Intermediate knowledge of Microsoft Word, Excel and Power Point applications and Outlook

How to Apply

We invite you to apply easily through your LinkedIn account by clicking the link below:

To apply via email, please send you resume and cover letter here.

Community Trust Company welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.