Manager, Residential Lending

Position Description


The Manager, Residential Lending is responsible for leading a team of Underwriters and Mortgage Officers. This role will be responsible for continuous business development, team development, portfolio growth, maximization of revenue opportunities and for successfully contributing to the overall business targets in an entrepreneurial environment focused on service and operational excellence.


Managerial Leadership
  • Lead to inspire and motivate all employees to do their best; provide creative thought leadership while also listening and engaging others to participate; and foster a workplace culture that is aligned with the company’s vision and values.
  • Apply CTC’s performance management philosophies/practices, including establishing goals and objectives, assessing knowledge skill gaps, allocating resources and coaching team members to achieve objectives, closing gaps, and assessing personal effectiveness.
  • Establish and optimize team integration by articulating the mandates and authorities of roles on the teams and how roles work collaboratively with one another to fulfill team and corporate objectives.
Business Operations
  • Successfully contribute to the Residential Lending results, ensuring that growth and profitability targets are being met.
  • Together with the Director, develop and implement strategies for growth and profit maximizing opportunities.
  • Participate in business development activities, tradeshows and presentations.
  • Develop and strengthen an extensive network of mortgage broker relationships.
  • Manage escalations from brokers and act as point of contact for brokers when necessary.
  • Maintain up to date knowledge of the competition, industry trends and market conditions.
  • Work in collaboration with the team to closely manage pipelines, collect outstanding documentation needed to satisfy the requirements as stipulated in the commitment and close deals on a timely basis.
  • Manage portfolio risk by exercising consistent, objective and sound credit decisions within authorized limits, escalating where appropriate.
  • Ensure accurate record keeping and ensure that all records are stored and retained to meet Company standards.
  • Identify and implement continuous improvement opportunities.
  • Follow AML procedures on all files with an emphasis on “Know Your Client” rules.
  • Pro-actively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage.
  • Conduct appropriate inquiries and investigations in relation to any such situation and ensures that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.
  • Assist in identifying gaps in the existing AML/ATF compliance program and participates in developing, maintaining and implementing changes to CTC’s AML/ATF compliance policies and procedures.
  • Adhere to compliance and operational risk controls in accordance with company’s policies and procedures. 

Qualifications Required

  • Minimum of 5 years progressive experience in alternative residential lending.
  • Minimum 2 years management experience in the finance industry. University degree in business, economics or related field.
  • Established reputation and well respected in the residential mortgage industry.
  • Solid leadership skills, with a focus on mentoring and motivating an employee base of professionals.
  • Strong interpersonal and relationship building skills.
  • Solid understanding of the characteristics, attributes and risk factors associated with various loan types.
  • Knowledge of personnel policies, practices, and procedures.
  • Strong attention to detail and able to complete tasks with a high degree of accuracy.
  • High level of integrity, confidentially, and accountability.
  • Sound analytical thinking, planning, prioritizing, and executing skills.
  • A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
  • Strong knowledge of Microsoft applications (including Word, Excel and Power Point) familiarity with the internet and related applications as tools for conducting research.
  • Excellent presentation skills.
  • Solid written and verbal business communication skills.

How to Apply

We invite you to apply easily through your LinkedIn account by clicking the link below:

To apply via email, please send you resume and cover letter here.

Community Trust Company welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.