Business Development Manager (GTA East)

Position Description


Reporting to the Director, Marketing & Brand Management, the Business Development Manager is responsible for developing new business opportunities and achieving stated goals and objectives in support of the Residential Lending department. This role will be responsible for successfully contributing to the overall portfolio growth and maximizing profitability in an entrepreneurial environment focused on service and operational excellence. This role is results driven, competitive and exemplifies the spirit of a team player.

  • Develop and execute effective business development strategies and successfully contribute to the department’s business plan.
  • Develop sales strategies to increase market share, analyze opportunities and create plans to maintain continuity, and achieve growth and sales objectives.
  • Collaborate with the Investment Services BDM to leverage and maximize cross-departmental sales opportunities.
  • Generate a target list of potential broker and partner relationships, developing customized strategies to successfully translate the leads into net new business.
  • Develop and foster broker and partner relationships while always maintaining the highest level of professionalism and service standards.
  • Balance strong problem solving and decision-making abilities while meeting performance targets and maintaining effective internal and external relationships.
  • Maintain a strong sales funnel with focus on activity to ensure continuous sales and growth goals are met.
  • Track, analyze and report key pipeline, opportunity, forecast and sales productivity metrics.
  • Prepare a variety of reports (including visit summaries, closings, competition offerings and goals vs results).
  • Actively participate in business development events, tradeshows and presentations as required.
  • Identify and research new product and service opportunities that complement existing and align with the company’s strategic objectives.
  • Together with the Marketing and Brand Management team, participate in the update of existing and creation of new broker communications including collateral materials, email content and innovative promotions.
  • Maintain up-to-date knowledge of the competition, industry trends and market conditions.
  • Ensure accurate record keeping – both electronic and paper based, and ensure that all records are stored and retained to meet Company standards.
  • Identify continuous improvement opportunities.
  • Follow AML procedures on all files with an emphasis on “Know Your Client” rules.
  • Pro-actively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conducts appropriate inquiries and investigations in relation to any such situation and ensures that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.
  • Adhere to compliance and operational risk controls in accordance with company’s policies and procedures.

Qualifications Required

  • Minimum of 5 years’ experience in the full sales cycle process.
  • Minimum of 2 years related experience in alternative lending.
  • Post-Secondary Education preferred.
  • Proven track record in meeting and exceeding established sales targets.
  • Excellent presentation skills.
  • Superior interpersonal and relationship building skills.
  • Solid understanding of the characteristics, attributes and risk factors associated with various loan types.
  • Strong knowledge of Microsoft applications (including Word, Excel and Power Point) and familiarity with the internet and related applications as tools for conducting research.
  • Demonstrates strong negotiation, planning, organizational and time management skills
  • Solid written and verbal business communication skills.
  • Capable of handling multiple tasks and meeting stringent deadlines.
  • Tactful, diplomatic and politely persistent.
  • Results oriented and a high achiever.
  • Reliable, consistent and disciplined.
  • Highest level of integrity.
  • Self-motivated, confident and capable of working both independently and in a team environment.
  • Bring a positive, can-do attitude to our organization, using creative solutions to solve problems.
  • Establish and build on healthy working relationships with your team and peers.

How to Apply

To apply via email, please send you resume and cover letter here.


Community Trust Company welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.